HQ CLINIC

TERMS OF BUSINESS

 

BHQ booking policy
First of all, why do we request deposits?

As you might already be aware, we are busy as a business. We have been fully booked for every clinic we have run. Which means, that there is often a
waiting list to get in. We have thousands of patients and only one full-time clinician because we are customer focused thus really care who is working for
us. If you’re not serious about the appointment, allow another patient to have the slot they crave – and indeed the deposit helps with this process. If
patients aren’t sure whether they will actually attend or what they want, they tend not to pay the deposit and book in. This makes it easier for those who
are serious about it, to find a slot appropriate to their availability. Which makes for a smoother service for everyone.

Also, we work from city-centre location. This is also the reason patients like visiting us. It is easy to find, car parking is accessible, safely and privately get in and out. These premises are expensive to use, we need to pay the maintenance and utility bills, as well as the salaries of our staff, whether you attend or not. The deposit merely covers this and the cost of being open, and we make no profit from this at all. It allows us to practice from the beautiful location and add to the experience of the clinic itself. The alternative would be not to charge a deposit – but INSTEAD add a third on to the price of each treatment. It may also mean practising from less accessible areas.

Customer surveys we have run to further the clinic’s experience would indicate that this is the last resort.

As a business, we decided that each patient should take responsibility for their turning up on time, and risk deposit loss, rather than the entire patient base bearing the weight of this. We appreciate that it might not be your fault that you cannot attend – you’ve been called to work, your childminder is unavailable, you don’t feel well, you’ve found out you’re pregnant, your car has broken down, your child got sick or you’ve just changed your mind. No one pays a deposit and expects that they aren’t going to attend, which we understand. BUT, that is the whole concept of the “deposit taking” process, in case of such eventualities – and if they are refundable, there is no point in them being taken in the first place.

However, regardless of this – these non-attendances incur business costs that result into thousands of Euro and hundreds of professional hours. We have had to use our lovely admin staff to book you in, answer several questions and send you information before you even arrive at the clinic, the deposit will cover this too.

Is the deposit refundable if I want to change or cancel my appointment?

No – the deposit is STRICTLY NON-REFUNDABLE – BUT if you give us 2 days’ notice prior to your attendance, and the appointment slot is moved to within 1 week of the original slot, – we will transfer to another date convenient to you if diary space allows. If we don’t have the diary space, then the appointment will not be able to be moved.
If you then have treatment on the day of the appointment, this is then redeemable against your treatment on the day itself.
No one ever foresees the reason why they can no longer come, and we have to have the same rule for everyone without exception. We warn everyone at the time of booking that the deposit is non-refundable. You take on the responsibility of ensuring your attendance or unfortunately be advised that the deposit will be lost, regardless of the reason behind it.

Is the consultation appointment free of charge?

The deposit is actually for your consultation fee. You are paying for expert and qualified opinion of our clinician.

December – full prepayment for each appointment

We charge pre-payment in December as we’re only open for 2 weeks, and the demand for our services is off the scale, where it is especially important to allow our regulars to be able to book in – as well as those who are certain they want treatment or/ and a consultation. If you aren’t sure during these busy periods, then we would advise you book in, during off-peak season. It goes without saying that the consultation fees at any cost, are always redeemable against respective treatments if performed on the same day.

The rule of thumb, for deposits – is that if you aren’t sure – or aren’t completely on board with all of this,

then it’s best not to book in and think on it some more.

Is it a given, that I will definitely be able to have treatment of my choice on the day?

It is never assumed that a treatment can be had on the day, as there are hundreds of reasons which may prevent treatment, whether it is overfilled lips, medication issues, blood supply, nerve supply, scar tissue to the area, certain allergies, anatomical quirks, immunosuppressants, on-going medical conditions, the herpetic virus, and many more. All of these prevent treatment on the day, and we cannot cover all possibilities prior to this on an exhaustive list- as, after all, it takes a qualified, trained aesthetics practitioner to fully assess a treatment plan for you, what your options are, if eventually, you would like to be left with a result you’re expecting and wish for.

However, we sometimes have to turn people away at the consultation, either for an existing medical condition, undisclosed previous information, or the presence of previously poorly placed filler from another practice. These can only be assessed on the day, and although less than ideal, it’s a part of the process.

Although it sounds preferable to be able to list all potential obstacles on the pre-information pack explicitly, unfortunately, it is not possible. It is at the entire point of a consultation that full suitability is assessed, it’s also why at this stage the medical history and consent form is taken.

However, in our considerable experience, most patients tell us if they are undergoing other treatments, taking other medications, or a potential conflict, and double check prior to booking/treatment if it could be an issue. It is your responsibility to let us know of anything you are currently seeing your GP for, aside from contraceptives.

Please note, we can inject over the filler work of others, given it is smooth and in the right place. If not, as we cannot determine and guarantee our results – we would need to dissolve first, which occurs extra costs for you.

What if I suffer from cold sores?

We advise asking your GP for acyclovir pills (prescription medicine), to help prevent a break out prior to treatment. We cannot guarantee against breakouts, as every time the skin barrier has breached a patient carrying the herpes virus, it remains a possibility. However, we do find prescription antivirals are remarkably effective.

Remember just ask!

We do all we can to warn your fairly and allow you to make an informed choice in line with good medical aesthetic practice guidelines.
If there is something you’re not sure about, we have a fantastic admin, who will answer you – and if they can’t, will refer to a managing clinician. On occasion, and if necessary – your injector will contact you to ensure you have the best experience possible.

We hope this leaflet has helped with any questions and informed on policy. If you have any further concerns, please feel free to email us at:
info@beautyhq.ie
We are happy to help in any way we can.

 

By booking in with us, it is considered that you agree with and understand all of the above.