HQ CLINIC

FAQ

 

Is the deposit refundable if I want to change or cancel my appointment?

No – the deposit is STRICTLY NON-REFUNDABLE – BUT if you give us 2 days’ notice prior to your attendance, and the appointment slot is moved to within 1 week of the original slot, – we will transfer to another date convenient to you if diary space allows. If we don’t have the diary space, then the appointment will not be able to be moved.

If you then have treatment on the day of the appointment, this is then redeemable against your treatment on the day itself.
No one ever foresees the reason why they can no longer come, and we have to have the same rule for everyone without exception. We warn everyone at the time of booking that the deposit is non-refundable. You take on the responsibility of ensuring your attendance or unfortunately be advised that the deposit will be lost, regardless of the reason behind it.

Is the consultation appointment free of charge?

The deposit is actually for your consultation fee. You are paying for expert and qualified opinion of our clinician.

Is it a given, that I will definitely be able to have treatment of my choice on the day?

It is never assumed that a treatment can be had on the day, as there are hundreds of reasons which may prevent treatment, whether it is overfilled lips, medication issues, blood supply, nerve supply, scar tissue to the area, certain allergies, anatomical quirks, immunosuppressants, on-going medical conditions, the herpetic virus, and many more. All of these prevent treatment on the day, and we cannot cover all possibilities prior to this on an exhaustive list- as, after all, it takes a qualified, trained aesthetics practitioner to fully assess a treatment plan for you, what your options are, if eventually, you would like to be left with a result you’re
expecting and wish for.